Returns & cancellations

Cancelling before print

You can cancel for a full refund at any point before you approve your artwork at the final review step. Email hello@toosc.co.uk and we will refund to your original payment method within 4 working days.

After approval

Once approved, artwork goes straight to production. Because the booklets are personalised to your specification, the 14-day right to cancel under the Consumer Contracts Regulations does not apply and orders cannot be cancelled or returned for a change of mind.

If you spot a mistake immediately after approving, contact us straight away — if the job has not yet entered production we will do our best to stop it.

Faulty, damaged or incorrect orders

If your booklets arrive damaged, misprinted, or different from the artwork you approved, tell us within 7 days of delivery with photographs. We will reprint at our cost or refund you in full. This does not affect your statutory rights.

Errors in the content you supplied (spelling, dates, photo quality) are not covered by a free reprint, but we will always quote a reduced rate to put things right.

Delivery delays

Please allow 2 working days for production and delivery from approval. If a delay is our fault and the booklets miss the service date, we will refund the order in full.

Trade accounts

Funeral director accounts are credited against the next monthly invoice rather than refunded to card.